The video/audio quality on the 7CommGames app is not optimal, what can I do about this?
The app uses adaptive streaming
technology to automatically adjust the quality of your streaming to suit your
internet speed. For an optimal streaming experience, we recommend a minimum
internet data speed of at least 3Mbps or above.
To check the speed of your
internet, please visit speedtest.net. This site allows you to see your download
and upload speeds; the higher the number, the better the speed. If the issues
are consistent, it may be worth contacting your internet service provider.
Below are the Internet download speed availability recommendations per stream:
- 0.8 Megabits per second - Minimum required
broadband connection speed
If you continue to experience technical issues, please
contact our friendly Customer Support centre via email, they will be happy to
answer queries and help you resolve any issues at
- 3.0 Megabits per second - Recommended for SD
How much data will be used when streaming?
For standard definition
streams will use approximately 1.5 gig per hour and for high definition
approximately 3 gig per hour.*
* Please be aware the amount
of data used can also vary based on the quality of the video and your internet
Is it possible to rewind live streams?
No, you are unable to rewind live streams in 7CommGames.
Is Seven's event coverage broadcast in HD?
Seven's broadcast channels will be transmitted in SD only.
Why is the stream on my device delayed when compared to my TV?
Some viewers may experience delays of up to 110 seconds behind broadcast. This is specific to the
device you are using and may not always happen. We are working with our
provider to improve the stream latency.
What personal details do you collect?
As part of the sign in process you only need to provide your name and email address. It is optional to share your gender and age details. Alternatively, you can also sign in using your Facebook or Google credentials.
Why do you need my email address?
We require your email address so that if you choose to upgrade to a 7CommGames Premium account we can validate your purchase and send the relevant tax invoice. In addition to validating a Premium upgrade we also need your email address so that we can contact you to reset your 7CommGames password in case you forget it.
What are you collecting my personal details for and who will you disclose them to?
Please see our privacy statement here: support.7commgames.com.au/privacystatement