FAQ's CONTACT PRIVACY AND TERMS

FREQUENTLY ASKED QUESTIONS

Why can't I download the 7CommGames app anymore?
The video/audio quality on the 7CommGames app is not optimal, what can I do about this?How much data will be used when streaming?Is it possible to rewind live streams?Is Seven's event coverage broadcast in HD?Why is the stream on my device delayed when compared to my TV?
What are the Terms of Use of the 7CommGames app?What personal details do you collect?Why do you need my email address?What are you collecting my personal details for and who will you disclose them to?What is your Privacy Policy?
Why can't I download the 7CommGames app anymore?
Now that the Commonwealth Games are complete for 2018, the apps are no longer available in the app stores including iOS App Store, Google Play or Fetch. Apple TV is no longer supported. 

You can still watch your favourite Live broadcast channels, 7, 7TWO, 7mate, 7flix and Racing.com using the 7plus app.

The video/audio quality on the 7CommGames app is not optimal, what can I do about this?
The app uses adaptive streaming technology to automatically adjust the quality of your streaming to suit your internet speed. For an optimal streaming experience, we recommend a minimum internet data speed of at least 3Mbps or above.

To check the speed of your internet, please visit speedtest.net. This site allows you to see your download and upload speeds; the higher the number, the better the speed. If the issues are consistent, it may be worth contacting your internet service provider. Below are the Internet download speed availability recommendations per stream: 
  • 0.8 Megabits per second - Minimum required broadband connection speed
  • 3.0 Megabits per second - Recommended for SD quality 
If you continue to experience technical issues, please contact our friendly Customer Support centre via email, they will be happy to answer queries and help you resolve any issues at support.7commgames.com.au/contact
How much data will be used when streaming?
For standard definition streams will use approximately 1.5 gig per hour and for high definition approximately 3 gig per hour.*  

* Please be aware the amount of data used can also vary based on the quality of the video and your internet connection speed.

Is it possible to rewind live streams?
No, you are unable to rewind live streams in 7CommGames.
Is Seven's event coverage broadcast in HD?
Seven's broadcast channels will be transmitted in SD only.

Why is the stream on my device delayed when compared to my TV?
Some viewers may experience delays of up to 110 seconds behind broadcast. This is specific to the device you are using and may not always happen. We are working with our provider to improve the stream latency.
What are the Terms of Use of the 7CommGames app?
The Terms of Use can be viewed at: support.7commgames.com.au/terms
What personal details do you collect?
As part of the sign in process you only need to provide your name and email address. It is optional to share your gender and age details. Alternatively, you can also sign in using your Facebook or Google credentials.


Why do you need my email address?
We require your email address so that if you choose to upgrade to a 7CommGames Premium account we can validate your purchase and send the relevant tax invoice. In addition to validating a Premium upgrade we also need your email address so that we can contact you to reset your 7CommGames password in case you forget it.


What are you collecting my personal details for and who will you disclose them to?
Please see our privacy statement here: support.7commgames.com.au/privacystatement


What is your Privacy Policy?
Please see our Privacy Policy here: support.7commgames.com.au/privacypolicy


Why can't I download the 7CommGames app anymore?

Now that the Commonwealth Games are complete for 2018, the apps are no longer available in the app stores including iOS App Store, Google Play or Fetch. Apple TV is no longer supported. 

You can still watch your favourite Live broadcast channels, 7, 7TWO, 7mate, 7flix and Racing.com using the 7plus app.